Department of Administration Divisions | RI Department of Administration

Extended RI Bridges Call Center Hours

Please call 833-918-6603 Monday – Friday, 9 a.m. to 9 p.m. Saturday – Sunday 11 a.m. to 8 p.m.

Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data. Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.

NOTE: The Experian call center will be closed on Monday, January 20, for Martin Luther King Jr. Day.

Applying for Benefits

The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.

Fair Hearing - How to Request Without Web (Mail, Call, Visit)

While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail.

To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).

To request a fair hearing in person, please visit your nearest DHS office.

To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.

For more information about the fair hearing process, please visit the Appeals Office page.

Department of Administration Divisions

State Operator

401-222-2000

Accounts and Control

Website

Budget Office

Website
401-574-8430

Capital Asset Management and Maintenance

Website
401-222-6200

Director’s Office

Website
401-222-2280

Employee Benefits

Website
401-574-8530

Human Resources

Website
401-222-2160

Information Technology

Website
401-574-9220

Internal Audits

Website
401-574-8430

Legal Services

401-222-8880

Library & Information Services

Website
401-574-9300

Division of Equity, Diversity and Inclusion

Website
401-222-6398

Office of Management and Budget

Website
401-574-8430

Office of Public Affairs

401-574-8412

Purchases

Website
401-574-8100

State Employees Workers’ Compensation

401-574-8500

Statewide Planning

Website
401-222-7901