Extended RI Bridges Call Center Hours Please call 833-918-6603 Monday – Friday, 9 a.m. to 9 p.m. Saturday – Sunday 11 a.m. to 8 p.m.Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data. Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.NOTE: The Experian call center will be closed on Monday, January 20, for Martin Luther King Jr. Day.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Compliance with Separation of Powers Legislation Separation of Powers legislation, enacted in 2005 and 2006, imposes new requirements on the Department of Administration. One of these requirements is for the Department to provide training materials to agencies. The second requirement is to assure that annual reports, submitted pursuant to these enactments, be electronically posted on the websites maintained by the Secretary of State and Rhode Island State Legislature. In October of 2006, the information below was sent to the 44 agencies that were affected by the enactment. Training Materials Memorandum (09/27/2006) PDF file, less than 1mbmegabytes Change Electronic Posting of Annual Reports Memorandum (10/24/2006) PDF file, less than 1mbmegabytes Appendix A - 2005 Enactments PDF file, less than 1mbmegabytes Appendix B - 2006 Enactments PDF file, less than 1mbmegabytes Appendix C-T Training Materials PDF file, less than 1mbmegabytes Appendix C - Filing Procedure PDF file, less than 1mbmegabytes