RIBridges Impacted Individual Letter

For translation services, please select the "language" button in the upper right hand corner of this web page. Para servicios de traducción, por favor seleccione el botón “language” (idioma) en la esquina superior derecha

Your personal information was involved in a recent data breach. This letter tells you about the data breach and what you can do to protect your personal information. Please read this letter carefully. We understand this is a concerning situation, and we thank you for your patience.

What Happened: On December 5, 2024, the State was informed by its vendor, Deloitte, that information in the RIBridges system may have been illegally accessed. However, the State and Deloitte took steps right away to address the situation. Federal law enforcement, federal agencies and the Rhode Island State Police were notified. On December 10, 2024, it was confirmed that RIBridges was breached and, on December 11, 2024, that personal information was compromised. When and how the initial access happened are still being investigated. As of now, it is estimated that information of approximately 650,000 people may have been accessed.

What is RIBridges: RIBridges is a system that the State of Rhode Island uses to provide benefits, health insurance, and other programs to Rhode Islanders. RIBridges is maintained and operated by Deloitte for the State.

What Information was Involved in the Data Breach: The information that may have been exposed includes names, addresses, dates of bi1ih, social security numbers, banking information, telephone number, and health information. The type of information may vary for each individual and program.

What We Are Doing for You

A Call Center Can Help Answer Questions

A call center in English, Spanish, and Portuguese can answer general questions about the breach and provide steps you can take now to protect yourself. The toll-free hotline is 833-918-6603. You can call Monday through Friday from 9 a.m. to 9 p.m. EDT and Saturday and Sunday from 11 a.m. to 8 p.m. EDT through January 19, 2025. After that date, the line will be open Monday through Friday from 9 a.m. to 9 p.m. EDT.

Free Credit Monitoring and Identify Theft Protection

Recipients of this letter can receive free credit monitoring and identity theft insurance for 5 years and identity restoration for your lifetime through Experian. The instructions to enroll are below. Ensure that you enroll by April 30, 2025 (Your code will not work after this date.)

For adults:

• Visit the Experian IdentityWorks to enroll: https://www.experianidworks.com/credit
• Use this activation code: -
• If enrolling over the phone, be prepared to provide engagement number -

For children under 18 years old:

• Visit the Experian IdentityWorks website to enroll:  https://www.experianidworks.com/minorplus
• Use this activation code: --
• If enrolling over the phone, be prepared to provide engagement number-
• Provide your minor's info1mation when prompted.

To enroll by phone as an adult or a child, please contact Experian's customer care team at 833-918-6603 by April 30, 2025 (5:59 UTC). Be prepared to provide the adult or child engagement number (above) as proof you should get free credit monitoring. You can also call that number if you have questions about the products or if you need help with identity restoration because of this breach.

What You Can Do

1. Monitor Your Accounts -We strongly encourage you to look out for signs of identity theft. Review your account statements, credit reports, and explanations of insurance benefits for unusual activity and to detect errors.  Any charges or other activity that you do not recognize should be immediately reported to your insurance company, health care provider, and/or financial institution. Additionally:

• Change your passwords; and
• Use multi-factor authentication. This should require a one-time passcode via text message or email or an authenticator app in addition to password.

2. Credit Freeze (also called Security Freeze) - You can place a "credit freeze" (also called a "security freeze") on your credit report for free. Credit freezes must be placed with each of the three credit bureaus: Equifax, Experian, and Trans Union. Contact information for each of the credit bureaus are provided below.

• A credit freeze restricts access to your credit repo1t and helps protect you from fraud. When you place a credit freeze, creditors cannot access your credit repo1t. This will prevent loans and any new credit from being approved in your name.
• If you freeze your credit, you will still be able to use your credit card.
• You can lift the freeze at any time.
• To place a freeze by phone or mail, you may need to provide full name, Social Security number, date of birth, current address, and sometimes previous addresses, along with a copy of a government-issued ID like a driver's license. You can learn more about credit freezes at the following website: www.usa.gov/credit-freeze

3. Identity Theft Reporting – Please note that you have the right to file a police report if you ever experience identity theft or fraud, but you will likely need to provide proof that you have been a victim.

Further, you may report instances of known or suspected identity theft to the Rhode Island Office of the Attorney General, Consumer Protection Unit 150 South Main Street, Providence, RI 02903, 1-401-274-4400, www.riag.ri.gov.

4. Free Credit Reports – Additionally, under U.S. law, you are entitled to one free credit report once every 12 months from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

5. Fraud Alerts – You have the right to place an initial or extended “fraud alert” on a credit file for free for one year. If you place a fraud alert, a business is required to take steps to verify your identity before extending new credit. If you are the victim of identity theft, you can get an extended fraud alert for seven (7) years. You can contact any of the three major credit reporting bureaus listed below to place such fraud alerts. If you ask one credit bureau to place a fraud alert on your file, they will report it to the remaining two credit bureaus for you.

6. Further Information – Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.

The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by using the contact information listed above.

You may also visit cyberalert.ri.gov for more updates on the data breach and information on protecting yourself.

Credit Freeze and Fraud Alert Contact Information – Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:

Credit Rating Agencies