Extended RI Bridges Call Center Hours Please call 833-918-6603 Monday – Friday, 9 a.m. to 9 p.m. Saturday – Sunday 11 a.m. to 8 p.m.Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data. Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.NOTE: The Call Center will be closed on Monday, January 20, for Martin Luther King Jr. Day.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Moving State Government into 2030: A Roadmap for Operations At the Rhode Island Department of Administration (DOA), we believe that state government operations should be responsive to the needs of our citizens, adaptable to our changing environment and committed to continuous improvement. In the plan “Rhode Island 2030: Charting a Course for the Future of the Ocean State,” Governor McKee and Lt. Governor Matos envision innovative government operations and infrastructure that would model best practices in business and capitalize on lessons learned during the COVID-19 pandemic. The following DOA report, “Moving State Government into 2030,” serves as a roadmap for developing the needed technology, human capital, efficiency strategies and community engagement to deliver on their Rhode Island 2030 vision and to provide our citizens with the quality service they deserve. Read the Report Now Download Report By 2030, the State will modernize Rhode Island's state government infrastructure to provide for greater employee productivity, operational efficiency, constituent experiences, and program performance by investing in four core themes highlighted below. Enabling Technology Enabling efficiency through the implementation of secure, modern technology infrastructure. Learn More Human Capital Developing a highly-skilled, productive, diverse, and engaged state employee workforce. Learn More Cost Savings & Efficiency Innovating to improve operational performance and data-driven decision making. Learn More Community Engagement Promoting discourse, incorporating public feedback, and increasing access to information. Learn More