Extended RI Bridges Call Center Hours Please call 833-918-6603 Monday – Friday, 9 a.m. to 9 p.m. Saturday – Sunday 11 a.m. to 8 p.m.Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data. Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
About Director Jonathan Womer Director Jonathan Womer Director Jonathan Womer has a strong record of public service, both in Rhode Island and in the nation. From 2015-2021 he served as the Director of the Office of Management and Budget at the RI Department of Administration, where he worked collaboratively with the Governor and General Assembly to develop and implement the annual budget for the state. During his previous tenure at DOA, he also redesigned business processes, implemented a cloud-based budgeting system, established the state’s fraud data analytics section, and created a cohesive statewide rule-making process. Director Womer has also served as Deputy Director for Management and Chief Information Officer for the North Carolina Office of the Governor, as Associate Vice President for Finance and Economic Analysis at the University of North Carolina, and most recently as Senior Advisor to The Policy Lab at Brown University. He holds a BA in Public Policy from Duke University and both a Master of Public Policy and a Master of Science of Information from the University of Michigan – Ann Arbor.